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These Terms of Use govern the browsing and use conditions for users of the website en.goldys.co.il (hereinafter: "the Website").
The Website is operated by Beit Israel Food Services Ltd. and/or anyone on its behalf (hereinafter: "Goldy’s" and/or "the Company").
You are requested to carefully read the Terms of Use and Privacy Policy of the Website, as by using the Website as detailed below, you accept the Terms of Use and Privacy Policy terms set out herein, which together constitute the Terms of Use (hereinafter collectively: "the Terms"), and you shall have no claim, demand, or lawsuit against the Company and/or anyone on its behalf, except as required by law. If you do not agree to accept the Terms detailed below, you are not authorized to access, use the Website, and/or consume the products and services offered through it.
1.1. Section headings in these Terms of Use are for convenience only and shall not serve for their interpretation.
1.2. It is clarified that unless otherwise stated in these Terms, any such change and/or addition shall take effect and apply to every user immediately upon execution, and therefore, the Company recommends reviewing these Terms of Use from time to time in order to stay updated with the most current version of the agreement by which the user is bound.
1.3. The Company reserves the right to change, at its sole discretion and without obtaining the user's consent, the Terms of Use and Privacy Policy. Unless otherwise stated in these Terms or by law, the version current on the day the user uses the Website shall bind the user.
1.4. It is clarified that the Company may condition certain services on agreement to different and separate terms of use (for example: registration to the Goldy’s Member Club/newsletter and the like), and joining and/or using such additional services shall be subject to additional provisions and/or rules that will appear on the Website near the relevant service, but these do not derogate from what is stated in these Terms of Use.
1.5. The Terms of Use on the Website are written in masculine form for convenience only, and all that is stated in the Terms of Use is intended for women and men alike. Where Terms of Use are written in the singular, the plural is also intended, and vice versa. For any questions regarding these Terms of Use, you may contact Company representatives at: service@goldys.co.il.
2.1. Orders may be placed by creating an account in Goldy’s Member Club or as a guest. In any case, purchasing on the Goldy’s website requires the user to complete full registration, including all details listed as mandatory fields in the registration form. Without completing this process, purchasing on the Website will not be possible.
2.2. Purchases may be made on the Website by selecting the desired products and adding them to the "shopping cart." The details required to place the order and arrange delivery must be filled in. It is hereby clarified that the order cannot be completed unless the user provides all required details.
2.3. A minimum amount is required to place an order through the Website, which may change from time to time at the Company's sole discretion, as updated by the Company on the Website.
The minimum order amount on the Website, from Sunday through Friday on regular days of the year, is 120 NIS.
On Passover eve, between the 12th and 13th of Nisan, a minimum order of 950 NIS is required.
During the Tishrei holidays, between the 28th of Elul and the 23rd of Tishrei, a minimum order of 450 NIS is required.
It is clarified that the minimum order amount does not include delivery fees, which will be charged and added for each delivery order.
2.4. Providing accurate details: When placing orders, you must ensure that correct details are entered, as well as that the appropriate products are ordered, including quantity, weight, ingredients, etc. Any error in entering data and/or ordering products shall be the user's sole responsibility, and the user shall not be entitled to any compensation in the event of such an error.
2.5. Order confirmation will be sent to the customer by email in accordance with the details provided by the user when placing the order. It is clarified that receipt of such confirmation does not constitute the Company's confirmation of the availability of the products included in the order or of the order's fulfillment, and the Company reserves the right to cancel the order in the event that it is unable, for any reason, to supply the order and/or the products included in the order, all at its sole discretion.
2.6. The Company does its utmost to update the product inventory and availability on the Website; there may be situations in which a product is not available in stock, even though it appears on the Website as being in stock. In the event that a product purchased on the Website is not available in stock or is not supplied for any reason, the user may choose an alternative product; if the user does not wish for an alternative product, the Company will contact the user and allow them to receive a monetary credit or a shopping credit on the Website for that item. The user shall have no claim and/or demand in this matter.
2.7. Placing and completing the order is subject to and conditional upon, among other things: the product being in stock at the time the order is placed, the payment method being valid and in order, the personal details provided by the user in the course of placing the order being valid, and the credit card company approving the purchase. Should one or more of these conditions not be met, the Company shall be entitled to cancel the order and/or refuse to fulfill the order.
2.8. It is clarified that there may be differences between the products, prices, and promotions offered on the Website and those offered in Goldy’s branches.
2.9. It is clarified that the Company may offer products that can only be purchased on certain days of the week or during certain periods of the year. It is the user's responsibility
2.10. Wholesale purchasing of products on the Website is not permitted. The Company reserves the sole discretion to determine what constitutes a wholesale purchase. The Company has the exclusive right to cancel an order and/or block a user from placing an order and not supply the order that was placed. The Company reserves the right to charge cancellation fees or any other payment for expenses incurred in such a case.
2.11. Purchase of alcoholic beverages: The purchase of these products is permitted only to users who are over eighteen (18) years of age. By ordering these products through the Website, the user confirms that they are an adult and are legally permitted to purchase alcoholic beverages; in order to receive these products upon delivery, the user must present an ID confirming that they are an adult.
2.12. The Company may offer promotions and/or benefits and/or discounts under conditions determined at its sole discretion. The Company may immediately and without limitation stop providing and/or offering any discount, benefit, or promotion as aforesaid, including without prior notice. Generally, stacking discounts and/or benefits in connection with the Company's services and/or products sold through the Website is not permitted (unless explicitly stated otherwise).
2.13. The mix of the Company's services and/or products presented on the Website is at the Company's sole discretion, which may update, replace, discontinue offering, and otherwise modify them.
2.14. Consumption of the products, foods, and beverages offered for purchase on the Website is the direct and sole responsibility of the user, and the Company shall not be responsible for any malfunction and/or damage of any kind whatsoever, including health or other damage, caused by the purchase, consumption, or eating of the products, regarding their suitability to the user's needs and/or those of anyone on their behalf, and/or to the physiological and health condition of the user and/or anyone on their behalf.
2.15. Use of and purchasing on the Website is for private and personal use only. It is prohibited to carry out any action that constitutes a breach of these Terms of Use and/or legal provisions, or that detracts from any of the rights of the Company and/or any other third party. It is prohibited to use or make purchases on the Website for commercial purposes and/or for any illegal purpose and/or for any prohibited purpose.
3.1. Goldy’s Member Club was established with the aim of providing the Company's customers who are club members with updates, information, and various benefits, and it is managed by the Company. Registration to Goldy’s Member Club is free of charge via a registration form on the Website or by visiting the Company branches.
3.2. Upon registering as a club member, the user will be required to provide identifying details such as email address or phone number, as detailed below in this regulation. The Company may require additional details as it sees fit, all as detailed in the Company's Privacy Policy at https://en.goldys.co.il/privacypolicy.
3.3.Goldy’s Member Club membership is for an unlimited period. The user may discontinue their club membership at any time by contacting the Company's customer service during operating hours or through the personal area on the Website.
3.4. Club membership is intended for private customers only and for use that is primarily personal and/or family-related, and is not intended for businesses, institutions, etc. Registration as a subscriber is intended for those aged 18 and over. By purchasing and/or registering on the Website, the user declares that they are indeed over 18 years of age.
3.5. Registration on the Website is for the user's personal and exclusive use. The user may transfer the usage authorization to another person of their choosing. There is a special obligation to be entirely accurate in all personal details required for registration and for ongoing contact with the subscriber.
3.6. The user declares that all details provided, whether for registration as a subscriber or for purchasing purposes, are correct, accurate, and up-to-date, and undertakes to update them should any change occur.
3.7. In any event, the user is responsible for maintaining the confidentiality of their login details. Any action carried out through the account will be considered as having been carried out by the user, unless proven otherwise.
3.8. The Company reserves the right to perform identity/age verification, for example, through an identity document or some form of two-step verification, and also to refuse to open an account at its discretion.
3.9. The Company, at its sole discretion, may suspend, restrict, block, or delete a user account temporarily or permanently in any case of breach of the Terms of Use, breach or suspected breach of legal provisions, or suspected misuse. The Company is not obligated to justify its decision, and its decision is final.
Member Benefits
3.10. Every member of Goldy’s Member Club may belong to one of three membership tiers, detailed below and at the link: https://www.goldys.co.il/loyalty-club, where the membership tier is determined according to each club member's annual purchase volume. Every purchase made on the Website or at Company branches that has been approved and supplied to the club member, and which the club member has attributed to their club account, will be included for the purpose of assignment to one of the membership tiers.
3.10.1. "Goldys Plus" — Anyone who registers on the Website automatically joins and enjoys the benefits.
3.10.2. "Goldys Pro" — Club members whose annual purchase volume exceeds 7,000 NIS enjoy upgraded benefits.
3.10.3. "Goldys Top" — Club members whose annual purchase volume exceeds 12,000 NIS per year enjoy premium benefits.
3.11. Club membership and assignment to a membership tier are updated annually, based on the club member's annual purchase volume from the date of joining and at the end of a 12-month period from that date.
3.12. In any case of transaction cancellation, the purchase attributed to the club member for that transaction will be automatically cancelled, and the club member's assigned tier will be determined without the cancelled purchase. For the avoidance of doubt, no rights shall accrue to the club member as a result of payment of cancellation fees.
3.13. Club members may be entitled to unique promotions and exclusive benefits, which the Company will determine at its sole discretion. It is clarified that the foregoing does not constitute a commitment on the part of the Company to provide the above-mentioned benefits, additional benefits, or any promotions, and any decision in this regard, including with respect to the nature and quantity of benefits/promotions, is subject to the Company's sole discretion.
3.14. A club member will be entitled to redeem benefits only within the redemption period specified in relation to each benefit, and subject to the validity and tier level of their club membership.
3.15. Redemption of benefits is conditional on the products provided under the benefits being in stock at the branch where the club member wishes to redeem the benefit.
3.16. The Company reserves the right to announce the discontinuation of club activity at any time, at its sole discretion.
4.1. When filling in the order, the customer will select a requested delivery time. The customer will select the date and delivery time slot from a list of optional times for the customer's service area, in accordance with available delivery times at that point and subject to the Company's sole discretion. It is clarified that the time window selected by the customer is a planned time range, and that delays may occur during periods of high demand and/or constraints beyond the Company's control.
The Company's delivery policy can be viewed at: https://en.goldys.co.il/terms_delivery.
4.2. Delivery fees — Delivery fees will be added to product prices in accordance with the delivery destinations and times detailed in the delivery policy at https://en.goldys.co.il/terms_delivery. The Company reserves the right to update delivery fees from time to time.
4.3. Products will be delivered to the address provided by the user at the time the order is placed and/or at the time of registering as a club member. The user is not required to be present at the address at the time of delivery.
4.4. There is no obligation to wait for the delivery at the delivery location. If, at the time of delivery, the user and/or anyone on their behalf is not present at the location, consent is hereby given for the delivery to be handed to whoever is present at the location at that time, or, alternatively, to be left near the front door. In such a case, responsibility for the products' presence in packaging, their freshness, and their expiry dates lies with the user, and the Company shall bear no responsibility for any loss, spoilage, or defect arising from the products being left near the front door. If the user refuses to leave the delivery near the front door and no representative is present to receive it, the Company will return the delivery to the store. In such a case, the user will be obligated to contact and coordinate a new delivery time and will be charged the full additional delivery fees.
5.1. It is clarified that the actual charge for an order will be processed according to product availability and weighing as necessary, close to the time the order is supplied to the customer.
5.2. For orders of products whose price is calculated by weight, the customer will be charged according to the actual weighing of the product when the order is being prepared. Accordingly, there may be a 10–15% difference in the customer's charge, either upward or downward, compared to the transaction amount as it appeared and as approved by the customer on the order form, for weight-based products only.
5.3. The weights of products that are not pre-packaged and are packaged at the time of purchase, whose price is not calculated by weight but rather, for example, by box contents, unit, or portion, are variable weights, and are therefore displayed on the Website as estimates ("approx."). There may be differences of up to 10%, upward or downward, between the estimated weight and the weights of the products actually supplied.
5.4. Upon delivery of the order, the customer will receive a full breakdown of all products, including weight-based products and their actual weights.
6.1. It is hereby clarified that, given that these are food products, pursuant to the Consumer Protection Law, 5741–1981 and the regulations thereunder, the transaction is a consumer transaction that cannot be cancelled, and it is not possible to cancel and/or modify an order except solely subject to the conditions below.
6.2. Cancellation and/or modification of an order placed in advance may be carried out up to one day before the order's delivery date.
6.3. Cancellation and/or modification of a "same-day" order may be carried out within one hour of the time the order was placed.
6.4. In any other case, it will not be possible to cancel the order, and the customer will be charged the full price of the order.
6.5. Order cancellation or modification may be carried out on the Website or through customer service at telephone 02-6200100 or by email at service@goldys.co.il, during customer service center operating hours only (operating hours will be updated from time to time and published on the Website, without need for prior notice and at the Company's discretion).
6.6. Subject to the following, transaction cancellation, in accordance with legal provisions, will be permitted in relation to non-perishable products (i.e., products that are not food items or consumable products). In such a case, a transaction may be cancelled within 14 days of receiving the product or the transaction details document, whichever is later. Notice of cancellation shall be given in one of the ways stated in section 6.10 below. The product shall be returned, to the extent possible and reasonable, in its original packaging by returning it to one of the Company's branches. In the event of cancellation not due to a defect or non-conformity between the product and the disclosure document, cancellation fees of 5% or 100 NIS, whichever is lower, will be charged.
6.7. Notwithstanding the foregoing, and in accordance with the law, a person with a disability, senior citizen, or new immigrant may cancel a transaction within four months from the day it was made, from the day the product was received, or from the day the transaction details document was received, whichever is later, provided that the transaction engagement includes a conversation between the Company and the user.
6.8. In the event of cancellation not due to non-conformity as stated in section 6.9 below, the Company will return, within 14 days of receiving the cancellation notice, that portion of the transaction price paid by the user, will cancel the charge for the transaction, and will provide a copy of the charge cancellation notice.
6.9. In the event of transaction cancellation due to a defect or non-conformity between the product and the transaction details document, or failure to deliver the order at the scheduled time, the user must notify the Company as soon as possible; an inspection will be carried out with the user, and if necessary, a time for collecting the product will be coordinated. The Company will, within 14 days of receiving the cancellation notice, return that portion of the transaction price paid by the user for the product, cancel the charge for the transaction, provide a copy of the charge cancellation notice, and not charge the consumer any cancellation fees.
6.10. In the event of transaction cancellation in accordance with sections 6.6 and 6.9 above, the transaction may be cancelled by means of a cancellation notice in any of the following ways and in accordance with the contact details listed below:
6.10.1. To the customer service center by telephone at 02-6200100, Sunday–Thursday between 09:00–20:00;
6.10.2. By email at service@goldys.co.il;
6.10.3. At Company branches during operating hours;
6.10.4. On the Website: in the "Cancel Transaction" tab on the Website's main page.
In the cancellation notice, the details required to identify the transaction and the product(s) the user wishes to cancel must be specified.
6.11. Any monetary refund provided by the Website will be transferred solely to the credit card used to place the order, in accordance with the credit card company's timelines. For the avoidance of doubt, a monetary refund will be processed in accordance with the amount actually paid.
6.12. In the event of transaction cancellation (in whole and/or in part) and the return of products purchased within a purchase, the points accumulated by the club member for those returned items will be deducted/offset from the total points accumulated and/or to be accumulated in the club member's account.
7.1. The Company shall be entitled to cancel a transaction or order, in whole or in part, in cases such as the following:
7.1.1. If a clause of this regulation and/or any binding document and/or condition of a service offered by the Website is breached;
7.1.2. If it is discovered that the user entered incorrect details when registering on the Website and/or placing the order;
7.1.3. If the use of the Website constituted and/or enabled and/or assisted in carrying out an act that appears to be unlawful under the laws of the State of Israel;
7.1.4. When the user owes a financial debt to the Website and/or the Company and the payment due date has already passed;
7.1.5. In a case where the Company has reason to believe that the order is being placed as part of a wholesale purchase and/or for the purpose of resale by the buyer or anyone on their behalf;
7.1.6. In the event that the product has run out of stock after or before the order was placed, and/or in the event of a malfunction on the Website that distorted product and/or service prices, and/or the placing of the order. In the event of order cancellation by the Company, the Company shall not be responsible and shall bear no damage caused.
7.1.7. In the event of prevention and/or delay due to force majeure, such as, but without derogating from the generality of the foregoing: acts of war, terrorism, cyber sabotage, intentional or unintentional malfunction on the store website, communication failure, strikes and lockouts, natural events, credit card processing failures, and any other reason that is not the result of an act or omission of the Website;
7.1.8. Without derogating from the foregoing, the Company shall be entitled not to approve an order for additional reasons at its sole discretion.
8.1. The Company issues a gift card that entitles its holder up to the amount credited to it, and it is not a "charge card" as that term is defined in the Charge Cards Law, 5756–1986. The card is valid for 5 years from the date of issuance. After this date, the gift card will not be honored or exchanged.
8.2. A gift card that is not fully utilized by its expiry date will expire and will not entitle the user to any right, and the user shall have no claim, and/or demand, and/or lawsuit against the Company.
8.3. Redemption of the gift card shall be up to the value amount stated on it and/or in the notification received by the purchaser and/or by the recipient of the gift card, in accordance with the denominations available for loading onto the gift card.
8.4. The gift card will serve as a multi-use payment method for its holder on the Website and at Company branches, where products may be purchased using the card.
8.5. In the event of partial redemption of a gift card, the card must be retained for the purpose of continued redemption up to the stated value amount.
8.6. The gift card cannot be exchanged for cash. Subject to legal provisions, change will not be given for partial use of the card; rather, the purchase amount will be deducted from the card. Furthermore, the card cannot be reloaded. Use of the card is subject to the provisions of this regulation, and the user undertakes to act in accordance therewith.
8.7. Use of the gift card is subject to the business's policy in the event of transaction cancellation or return of goods purchased using the gift card; the Company will act in accordance with the policy set by it and subject to the provisions of the Consumer Protection Regulations (Transaction Cancellation), 5771–2010 and the Consumer Protection Law, 5741–1981.
8.8. The Company shall not be responsible in the event of loss and/or damage caused to the gift card and/or loss of data from the mobile device and/or malfunctions in the mobile device.
9.1. Subject to the user's consent, the user has and/or will have the ability, during use of the Website, to register to receive promotional, marketing, and personalized advertising notices by entering their name and email address and/or mobile number in the appropriate place (hereinafter: "mailing list"), without such use being considered a violation of their privacy and without entitling them to any remedy and/or compensation and/or consideration whatsoever.
9.2. The user may revoke this consent at any time by providing written notice to Beit Israel Food Services via order@goldys.co.il. Beit Israel Food Services will act in accordance with the user's notice within 5 business days of receipt.
9.3. For the avoidance of doubt, removing the user from the mailing list will not prevent the Company from having the right to make use of their details for the purpose of sending operational notices, for anonymous statistical analysis purposes, and/or for other purposes in accordance with applicable law, even if the user is not registered on the mailing list.
9.4. For additional information, see the Privacy Policy at https://en.goldys.co.il/privacypolicy
10.1. The Website and the content appearing on it, including but not limited to: trademarks, Website design, graphics, logos, drawings, data, models, designs, illustrations, music, photographs, images, maps, audio clips, video clips, text, graphics, and the like (hereinafter in this section: "the Information") are protected by the copyright laws of the State of Israel, international conventions, and copyright laws of other countries, and in any event belong to the Company.
10.2. It is absolutely prohibited to copy and/or duplicate and/or distribute and/or sell and/or publish and/or display in any medium and/or use the Information and/or perform any action and/or use, including personal and/or commercial use, directly or indirectly, all of the foregoing except where the Company has expressly permitted this in writing and in advance.
10.3. The user undertakes not to carry out and not to attempt to carry out any modification to the Website and/or copying and/or downloading of material stored on the Website by any method or means, and not to download or copy and/or transfer to another party material stored on the Website that is not intended for downloading and/or transfer, and not to attempt to gain access to transactions carried out by others by any means whatsoever, and not to carry out any action that may harm the Company's intellectual property, violate other users' privacy, and/or modify information on the Website and/or harm the Website and/or its users.
11.1. Although the Company does everything in its power to ensure that the information displayed on the Website is complete, errors and/or inaccuracies may appear therein in good faith. The Company shall not bear any responsibility whatsoever arising from or connected to reliance on the information displayed on the Website.
11.2. The Company does not guarantee that use of the Website will be provided continuously without interruption, or that it will be immune from damage, malfunctions, failures, and communication disruptions. Furthermore, the Company is not responsible for any act or omission beyond its control, including, but not limited to, force majeure. Should such an event occur, the Company will make reasonable efforts to resolve it and restore use of the Website, all to the best of its ability and according to the means available at that time, but will bear no responsibility for any damage caused to the user as a result of unavailability and/or disruption to the Website and/or any technical problem preventing access to the service and/or content through the Website.
11.3. Use of the Website is limited to personal, reasonable, and fair use only for lawful purposes, and the Website may not be used for any commercial purpose and/or for purposes that exceed its intended purposes and/or the terms of the regulation without express written authorization from the Company. If use is made that is not permitted, at the Company's sole discretion, the Company shall be entitled to stop the user's activity on the Website. The user irrevocably and absolutely waives any right, claim, lawsuit, or demand against the Company arising from unauthorized use as aforesaid.
11.4. In order to ensure that the order is processed quickly, efficiently, and without errors, care must be taken to provide all details correctly and accurately. Responsibility for entering the details lies solely with the user. The Company is not responsible for the entry of incorrect details or for any malfunctions that occur as a result, and will not bear any expenses related thereto.
11.5. Should the order not be approved by the credit card company, the order will be considered cancelled, and the Company will bear no responsibility for the order cancellation, and the user shall have no claim and/or lawsuit against the Company for the cancellation of the order as aforesaid.
11.6. The Company is not responsible for any damage (including bodily harm) and/or loss and/or financial loss suffered by the user and/or any third party as a result of a purchase carried out on the Website and/or the inability to make a purchase, caused as a result of an act and/or omission and/or negligence of the user and/or any third party, including: a purchase carried out by means of a credit card without the owner's consent, a purchase carried out by a minor and/or legally incompetent person without the consent of their parents and/or guardian, an action carried out on the Website by any third party who enters the Website and causes damage, etc.
11.7. The Company shall not be responsible, in all that relates to the Website, for any type of damage that may be caused to the user and/or any third party as a result of an act and/or omission not within its control, including but not limited to force majeure, such as: war, earthquake, extreme weather, etc.
11.8. Without prejudice to all of the foregoing, in no event shall the Company be liable for damage exceeding the price of the products that were ordered and paid for by the user.
11.9. The presence of links ("hyperlinks") to other websites does not constitute a guarantee of the content of those websites in terms of their reliability, completeness, or from any other perspective.
12.1. These Terms of Use and any other agreement created by the Company related to use of the Website shall be governed by the laws of the State of Israel. Exclusive jurisdiction to hear any dispute arising from this agreement shall be vested in the courts of Jerusalem.
12.2. This jurisdiction clause supersedes any agreement or contract, if any, whether in writing, oral, or in any other form, between the parties.
12.3. You may contact us regarding this regulation and Privacy Policy, including in connection with information transmitted on your behalf to the Website and/or collected about you by us as a result of your use of the Website, via the "Contact Us" page on the Website and/or by telephone and/or by email listed below during operating hours, and we will endeavor to address your inquiry as soon as possible.
Telephone: 02-6200100 Email: service@goldys.co.il
